We like to offer you an experience that you will cherish so you can be confident while shopping at our store or via our website. You can return the item/s you purchased if you are not 100% satisfied for any reason within 30 days of the delivery. Once we receive the item you have returned, we will provide you with an option to exchange or refund the money as per following criteria;
- Goods must be returned to us are in same condition, packing and tags that were attached to it.
- All returns must be supported by copy of invoice to support the purchase. Items purchased at full recommended retail price listed on the website can be returned, exchanged, credited or refunded as you wish. But we only offer exchange or store credit option for items purchased that were/are on ‘sale’ or ‘clearance’ at that time or purchased at discounted price.
- Any exchange, store credit, refund will be confirmed on inspection of the returned goods.
- If any item requires repairs, depending on the extent of repairs, they may be carried out at our store or at a repair facility located elsewhere. If we conclude that repairs cannot be carried out and the item is still within the warranty period, we will offer a replacement or refund.
- Warranty, any replacements or repairs offered are at suppliers discretion and out of our hands. We will endeavour for a quick resolution for you.
CHANGE OF MIND
We request you to choose carefully as we do not have to provide a refund if you have changed your mind about a particular purchase but we will work with you to a mutually acceptable resolution.
In an unfortunate case, if you face any issues with our products, as a retailer / distributor we are committed to work with you to resolve the matter and ensure a mutually acceptable decision is made. This will include considering replacing or repairing either free or at a nominal cost depending on what we decide based on our discussions.
If a mutually acceptable resolution is not reached, we may decide to refund the costs for the goods only excluding courier and service costs like bat knocking in, pressing, anti-scruff face, oiling etc. or any other paid repair work done.